Shared Community WiFi Networking Blog From A Toronto Co-op ISP

Friday, December 08, 2006

Thursday night, the servers are still down

Dear members,

As of Thursday night, the servers are still down -- wireless login is broken, incoming and outgoing e-mail is broken, voicemail is broken, and the web site is broken intermittently.

This is a completely unacceptable state of affairs, and should not continue much longer. Over the past week we had done as much as we possibly could to fix the problem in the short term -- many hours were spent last Saturday night getting things working again, only to have it all come crashing down again by midnight on Saturday.

We should be able to get things taken care of by the end of the weekend -- the work required is time-consuming, and it has been difficult to track down the exact cause of the problem.

Also, as you may expect, we're looking into how to make sure this would not happen again, considering everything, including switching the operating system on the servers.

Just a quick reminder, as well: Internet connections should be working without any trouble right now, even though the wireless is broken. Just plug into your router, and you will be online, because the wired connections do not require any authentication. At least everyone can get on the Internet, even though it is much less convenient without the wireless. As well, the free accounts (of which there more than 2500!) have to do without until we can get the wireless authentication working again.

Again, thank you to everyone who is offered to help, I hope we will be able to take everyone up on their interest and enthusiasm.

-the Wireless Nomad team


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