Shared Community WiFi Networking Blog From A Toronto Co-op ISP

Saturday, June 28, 2008

Servers OK, DNS Propagation Delay

Good morning, all!

As most of you are now aware, the Wireless Nomad website and WiFi login are currently inaccessible to most people. The telephone system and e-mail system are both functioning without difficulty. DSL Internet is also working without any general problems for everyone, so if you simply plug into your router, you should be able to get online without any difficulty.

The website and WiFi login will be inaccessible for some users for up to 72 hours. Many users (hopefully all) will have access to the website and WiFi login before then.

The reason for this disruption is an error in the DNS switchover to the new server.

While the new server is functioning properly (and is wicked fast compared to the old ones!), the server’s new IP address is not yet properly associated with the www.wirelessnomad.com domain name. This means that while the Wireless Nomad server and website are working properly, many people cannot see them on the Internet because the address of our website has not been properly updated.

There are approximately a dozen “DNS servers” that perform this address and name association for the entire Internet, and different users will use different DNS servers at different times. Each of these DNS servers will update with the proper information on its own schedule. There is nothing we can do to accelerate this process, and it will happen automatically without our assistance.

As soon as each DNS server updates its association list, any user connected to that DNS server will again be able to direct their web browser to www.wirelessnomad.com and receive access to our website and WiFi login.

While the exact source of the error is not certain yet, it appears to be on the part of our previous server hosting provider. With the installation of the new server in a new co-location hosting facility, we will have no further dealings with the provider or facility that is likely the cause of this disruption.

Sorry for any inconvenience resulting from this growing pain. Please remember, your Internet is still working, even though the WiFi and website are inaccessible to some users over the next little while.

Thanks for your patience,
-the Wireless Nomad team

21 Comments:

Blogger Jonathon said...

Hi As of 6 pm, June 28,we are still unable to access the internet even when using the ethernet cable. When using the ethernet cable we can get to the Wireless Nomad home page, and other wireless nomad pgs ["home" "services" "support", etc.], but no other web pages -- not a single page not directly associated with wireless nomad.

6:29 PM, June 28, 2008

 
Blogger Damien said...

I hear ya...

I think your problem is of a different breed, I'm giving you a call soon.
-damien

7:00 PM, June 28, 2008

 
Blogger Adam Norman said...

Hi there.

I'm having nearly the same problem. I have no internet at all--no ethernet, no WiFi.

Please call as soon as you can.

Adam Norman.

1:41 PM, June 29, 2008

 
Blogger Michael said...

My DSL was out too - but once i bypassed the router, (creating a PPPOE connection straight from the modem to the PC - as advised by the DSL support team) I was connected.

3:11 PM, June 29, 2008

 
Blogger Michael said...

PS - so if it is a DNS problem, why not post an URL with the IP address?

3:15 PM, June 29, 2008

 
Blogger Damien said...

Michael,

the direct IP seems to help get at WN's site, but caused additional problems for other websites. Not sure why, but that's what happened when I tried it myself.

But, for the intrepid, try 198.235.202.22

It will get you the website, but maybe nothing else.

Good luck and thanks for the reporting and help from everyone,
-damien

5:07 PM, June 29, 2008

 
Blogger Adam Norman said...

Thanks, Michael. It didn't work, though. Perhaps it's a greyware problem, perhaps hardware. I've been without DSL for weeks.

Damien, at your earliest convenience, could you give me a call?

Adam.

7:51 AM, June 30, 2008

 
Blogger Damien said...

Adam,

No DSL for weeks? That's terrible...

Have you called the DSL support tel#? They can usually fix most DSL issues.

I'll call you at lunch when I get some time.

-df

9:57 AM, June 30, 2008

 
Blogger Keith said...

The problem is that the IP Addresses for the DNS servers that WN is using to provide DNS Lookups are unreachable, I switched to completely different DNS Servers to provide my lookups and I am able to surf.

1:40 PM, June 30, 2008

 
Blogger Jonathon said...

This comment has been removed by the author.

9:28 PM, July 01, 2008

 
Blogger Jonathon said...

all good now. Thanks!

11:05 AM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

yeah, finally all is back to normal. we were really sweating this one out!

thanks to everyone who helped get this one licked,
-damien

10:02 PM, July 02, 2008

 
Blogger Damien said...

ummm, sorry to be repetitive (sorry to be repetitive)

-df

10:03 PM, July 02, 2008

 
Blogger Keith said...

Not all back to normal, still unable to surf.
The problem I have been experiencing since Friday June 28 is that I am recieving DNS resolution errors, and when I checked the IP Addresses for the Primary and Secondary DNS servers that WN uses, they are unreachable.
I sent an e-mail into the info@WN asking if these addresses had changed, and I'm still waiting for a reply, mind you I have never recieved a reply for any of the e-mails I have sent to that account.

8:27 AM, July 04, 2008

 
Blogger Todd Howe said...

Aha! I knew it. I've been having intermittent problems with DNS for the past two weekends. I call service, they deny anything is wrong with the service - not appreciated BTW - and then help me set static DNS entries. So there are still a few intermittent problems that persist.

Also, I can't use ZoneAlarm on my PC anymore, IT'S blocking wirelessnomad as well. >:( Any suggestions for a non-bloatware alternative? I understand the Windows firewall isn't adequate at all.

10:50 PM, July 17, 2008

 

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